Terms and Conditions

‘The Company’ refers to London Minibus Limited and any brands or identities it may trade under. ‘the customer’ – Indicates a reference to You, Your Travelling Party, and any persons associated with Booking.

  • ‘The Company’ require all bookings to be paid in full before travel commences unless agreed otherwise. By paying in full or agreeing to pay by the due date after making a deposit for a booking you will be agreeing to the Terms and Conditions herein in this document.
  • Your booking with us is subject to UK law and Jurisdiction
  • ‘The Company’ reserves the right to cancel a booking should it not be paid in full, with the subsequent loss of any deposit paid.
  • ‘The Company’ reserves the right to terminate a booking should it be found to be made fraudulently or deceptively.
  • ‘The Company’ cannot take responsibility for delays caused by major road works, bad weather, closure of roads towns or villages or any other similar events.
  • ‘The Company’ will pay standard compensation amounts as below in the event of a proven vehicle/service failure provided that the customer is not in any breach of the terms of this agreement:
  • Vehicle late: Up to 45 minutes – No refund
  • 46 – 90 minutes – 10% of booking value
  • 91 – 180 minutes -15% of booking value
  • 181- 300 minutes – 25% of booking value
  • Vehicle No Show – Full refund for affected leg of the journey
  • Cancellation’s ‘The Company’ will only be accepted via Telephone Conversation with ‘the customer’ (the named Party Leader) and must be confirmed in writing to ‘the company’ by letter or email from ‘the customer’. These charges are based on how many days before ‘the customer’ booked travel date ‘the company’ receive ‘the customer’ cancellation notice. These charges are a percentage of the total cost of ‘the customer’ booking – ‘the customer’ deposit is retained on any cancellation, however the % payable will be based upon the total amount originally quoted including the deposit.
  • More than 30 days Loss of Deposit Only
  • 29 – 22 days 25% of Total Booking Cost
  • 21 – 15 days 50% of Total Booking Cost
  • 14 – 8 days 75% of Total Booking Cost
  • 7 – 0 days 100% of Total Booking Cost
  • ‘The Company’ will allow a wait of 15 minutes out of courtesy for passengers to arrive and load onto the vehicles. After 15 minutes ‘The Company’ will apply a £50 per hour waiting charge.
  • ‘The Company’ reserves the right to Cancel/Terminate a booking with no refund if they are being delayed by passengers who are not ready to depart causing delays to other potential bookings.
  • Should the reserved vehicle become unavailable ‘The Company’ endeavours to supply a similar/same type of vehicle however ‘The Company’ is unable to guarantee any specifications such as vehicle colour, interior features, possible decorative themes or any company branding. These features can and will vary.
  • Conduct While Travelling. ‘The company’ and Our Operator reserve the right to refuse to accept ‘the customer’ or continue dealing with you as a customer, if you or any of your groups behaviour is disruptive, or should ‘the customer’ any member of your group appear to be under the influence of prohibited (or licensed) substances causing a detrimental effect on you or any member of your party. Additionally racially aggravated, Sexist and other derogatory comments and behaviour will not be tolerated under ANY circumstances. If a driver deems any person(s) travelling in ‘the customer’ group to be posing a danger, or act in an inappropriate manner to Our Operators employees or indeed any vehicle belonging to our Operator, or any other member of ‘the customer’ group, Our Operator reserves the right to terminate the booking with immediate effect at the safest point to do so. They may also be instructed to do so by ‘the company’ office, should such advice be sought by Our Operator, or their employees. No refund will be given in these circumstances and ‘The Company’ cannot be held responsible for any associated costs incurred by ‘the customer’ or ‘the customer’ group. No correspondence will be entered in to by ‘The Company’ or Our Operator should this situation arise. This additionally applies prior and post travel including threatening or abusive behaviour towards ‘the company’ staff or Supplier, on the telephone, in writing or in person. If ‘the customer’ or any member of ‘the customer’ party are disruptive and this means you or members of your group are not allowed to board the vehicle outbound from your pickup, we will treat ‘the customer’ booking as cancelled by ‘the customer’ from that moment, and ‘the customer’ will have to pay full cancellation charges (see section 7). If this occurs at the destination point then ‘the customer’ will become responsible for their own return home and any other members of ‘the customer’ group who cannot or will not travel without ‘the customer’. In any circumstance mentioned in section 15, NO refunds or compensation will be paid to ‘the customer’ or ‘the customer’ party and additionally, ‘the company’ may make a claim against ‘the customer’ for any costs and expenses incurred as a result of your or any member of your parties behaviour e.g. the cost of diverting the vehicle for you or your party. Criminal proceedings may also be instigated by ‘The Company’ against ‘the customer’.
  • ‘The Company’ reserves the right to amend the terms and conditions at any time.
  • No part of these Terms and Conditions affects your rights as a consumer. These Terms and Conditions are in addition to your rights as a consumer.


The vehicles are subject to statutory safety restrictions on the carriage of luggage and the Driver has sole authority to decide whether the property is suitable to be carried on that vehicle.

Whilst The Company will take all reasonable care with passenger’s property it cannot accept liability for any damage to, or loss of that property being carried on the vehicle and the Company strongly recommends that no valuables should be left on the vehicle at any time, even if that vehicle is locked.

Nor can the Company accept responsibility for any loss of or damage to property left on the vehicle after hire. Property found on the vehicle after hire will be held at the vehicle operating base for a maximum period of 30 days. It is the Hirers’ or the passenger’s responsibility to collect the property and any costs incurred to collect the property are to be borne by the Hirer or passenger. Property is to be collected at a time agreed by the Company and the Hirer or passenger.